Privacy by Design

Challenge

With 2018’s General Data Protection Regulation, or GDPR, companies need to be more transparent about how they are collecting, managing, and using the data of their customers, in both the EU and beyond. This has created a number of new challenges focused around data privacy, portability, defining consent, and customer rights. The risk of non-compliance is severe - alienation of customers, financial and reputational damage for the company, and potentially falling further behind as more countries and territories adopt similar legislation.

These challenges, however, are often a result of inefficient data management coupled with an underdeveloped, or even nonexistent, action plan to directly address the needs set forth by GDPR. This is only exacerbated by technology that is unable to assist in either of these areas.

The Stack

jExperience is designed from the ground up to provide the tools necessary for organizations to become and stay compliant with GDPR and other emerging privacy regulations. Whether collecting customer data via forms, social logins, geolocation, or just general behavior across all digital channels, Jahia ensures that the host company is the sole owner of this data and has full control over where it’s stored. This makes it easier to manage data and apply compliant procedures to it.

On top of this, jExperience provides out-of-the-box privacy management components, including built-in “right to erasure” rules and form-mapping functionality that allows users to edit their own personal data.

Although your Chief Privacy Officer and your company must ensure your entire organization’s compliance, Jahia tools make it faster and easier for your digital channels so you can to build your compliance strategy with confidence. 

Implementation

Given how established GDPR has become since its implementation, requirements are often focused on having the necessary technology already built into the solution.

This is especially important around GDPR Articles 15 & 16, which focus on right of access and right to rectification. jExperience is delivered GDPR-ready in both areas. For other areas of GDPR, Jahia experts work quickly with each organization to deliver a customized solution that addresses other privacy-related issues, whether that includes multiple data silos, inconsistent management practices, or more.