jExperience Features

Explore the tools available to help you create personalized digital experiences, simpler, faster.

Digital Experience Management

Personalization

Personalize content items or full pages in real time.

Personalization management UI
Persona creation
Tailor experience based on user context and demographics
Hyper-personalize content for each profile with real-time behavioral attributes

A/B testing and optimization

Fine tune the performance of everything – from page layout, to content, recommendations, and CTAs.

Traffic allocation and distribution
Define control variant
Quantitative analysis of conversions
Analyze performance of each variant by audience properties
Automatically promote the most successful variant

Goal and conversion management

Measure and analyze results with built-in analytics and reporting.

Default events
Define new event types
Conversion tracking
Site goals report
Campaign goals tracking and reporting
Funnel visualization
Performance analysis of optimization test, campaign and goal
Quantitative analysis of optimization test, campaign and goal

Forms management

Create forms that convert and share the data easily with your other apps.

One dashboard to manage all your forms
Library of ready-made, responsive form templates
Import/export form templates
Custom form builder
Drag-and-drop form fields
10+ default form fields
Form completion progress bars
Attach files to forms
Frontend and server side validators
Separated form data storage and structure
Import/export form data in JSON format to CSV and other applications
Plug and play components to set validation rules, build multi-step, multi-language, multi-conditional forms
Share form across several pages or sites
Multiple reporting views
Integrated reporting and analytics – monitor form performance, set KPIs
Dynamic tables for data analysis

Customer engagement (advanced form features)

Use collected form data for scoring, personalization, optimization and data analysis to improve the digital experience.

Automated collection and mapping of form values to profiles stored in your integrated CDP
Create new profiles with form data
Prefill or hide form fields with known data
Progressive profiling for forms

Customer Data Platform

List management and dynamic segmentation

Capabilities for effective lead generation.

Powerful conditions builder
Inherit other segments, use lead scoring conditions for segmentation
Share segments and lists across websites
Detailed audience counts updated in real time

Profile management, progressive profiling, scoring plans

Get to know your visitor better with each interaction.

Automatic profile ID generation for each new visitor detected
Persistent, consolidated profiles for progressive profiling
Overview of all profile properties, goals and interests of each visitor
Edit profile properties (create, classify, reorder)
Interest tags
Define scoring plans using complex conditions
Profile score modification
Reuse segmentation conditions for lead scoring

Data collection

Collect and store all user interaction data in your integrated Apache Unomi-based CDP to build and enrich your user profiles.

Behavioral data (browsing history, CTAs clicked, downloads, videos watched)
Contextual data (location, device, age, gender, referrers)
Forms, searches and logins
Social logins (LinkedIn, Facebook, etc.)

Consent management and GDPR-related capabilities

With privacy by design, jExperience comes with all the required features to ensure compliance.

Consent manager – ask for and store visitor consent, declare new consent types
Right of access (“Download my profile” option)
Right to be forgotten (“Anonymize profile” option)
Anonymize behavioral data (“Delete and stop tracking my browsing data” option)
User privacy management tools (privacy manager, personalized carousel, personalized slider, “Not You” button)

Extensibility and integrations

Add functionalities, export your customer data and pull content from external sources.

Plug-in framework for third party data source (CRM systems, marketing automation software, business intelligence apps, DMP, analytics, flat files)
Native Salesforce integration to push or pull data (leads, contacts)
Rules engine
Personalization API (headless)
250+ out-of-the-box connectors
Import/export profiles from and to CSV files

Content Management

Content creation and editing

Create, edit, review and publish content with user-friendly content authoring tools.

Browser-based, WYSIWYG rich text editing (CKEditor)
Clean paste from word
Versioning
Live preview of pages by channel, user or date
Structured content
Unstructured content
20 pre-defined content types (lists, events, articles, forums, blogs, wiki, tasks, job descriptions, etc.)
Interactive widgets (Google maps, geolocation, image gallery, polls, comments, star rating, tag cloud, sliders, online document viewer)
Social media and sharing widgets (Facebook, Twitter, RSS feeds, RSS/Atom syndication, social sharing button, user activities)
Default publication workflow, custom workflows (JBPM)
Personal dashboard to view all your web projects and related tasks
Integrated search engine to search for content in your CMS

Digital Asset Management (DAM)

Store, organize, share, and manage access to all your digital assets – documents, videos and images – from a central repository.

Online image editor
Automated thumbnail creation using pre-defined requirements
Near real-time indexing and metadata extraction of files
Document conversion – e.g. MS Word to PDF
Automated file link management

Taxonomy management

Building blocks for managing content effectively and creating navigation, search and personalization features.

Tags
Categories
Extensible metadata (Dublin Core)

Design

A suite of templates and tools for creating professional and captivating pages.

Pre-built, customizable page templates and themes
Set Page Model option
Drag-and-drop page builder
Dynamic templates
CSS frameworks compatibility
Full handmade HTML compatibility
Bootstrap/less.js compatibility

SEO

All the essential tools to help you increase the findability of your site.

Clean URLs by default
Vanity and canonical URLs
Header HTML metadata tags
Automated sitemap.xml
Robots.txt management
Google-compatible HTTP 301 permanent redirects

Mobile, multi-device, multi-channel

Adapt your content to every channel and device for the best user experience.

Adaptive layout and responsive design
Compatible with native apps
Multi-channel content delivery
Direct editing in mobile view
Multi-channel preview capabilities with in-context authoring
Include/exclude content by channel or device
User authentication plugins (OAuth)

Language management

High quality and efficient content localization for your multilingual websites.

Left-to-right and right-to-left language support
Internationalized and localized fields
Switch between different language authoring interfaces from a page, file or content item
Side-by-side translation UI
GlobalLink translator – submit translation request within jContent and automatically update each page with translated content
Set default language and manage regional language variants
Language mixing – automatically display content in the default language when the translated version is not available
Location-based language detection with GeoIP

Administrator tools, multi-site management

Manage and measure the performance of all your websites centrally.

Validation Workflows
WAI validator
Notification services (Apache Camel)
Remote publishing mode
Job scheduler (Quartz)
Automated internal link management
External link checker
Dynamic sitemap and navigation
Local Site Manager – advanced localization feature allows you to reuse pages and content from one site to another)
URL Localization
Prepackaged sites
Built-in Google Analytics; compatible with all web analytics tools e.g. Xiti, Matomo (Piwik) etc.
Reports (content status, language, metadata, system)
Single dashboard to manage multiple sites – each with its own domain, URLs, templates, language and user access settings

CMS delivery

Use modern frontend technologies or traditional methods depending on each site’s unique requirements.

Headless CMS – Content & Media Manager (Content API, GraphQL)
Traditional CMS

Portal framework

Advanced portal creation and management toolkit.

Library of portal templates and widgets
Portal management dashboard
Esigate integration
Portal JavaScript API

User directories and SSO

Simplify user authentication processes.

Internal DX directory
LDAP
Database
Windows Active Directory
Kerberos/CAS single sign-on (SSO)

Roles and permissions

Maximize data protection and maintain flexible access control.

Browser-based administration
Users and group management
Built-in roles
Granular permissions down to item-level
Permissions inheritance
Advanced roles and permissions management
Security tokens
Spam protection (reCAPTCHA and Akismet)

Pre-integrated Elasticsearch

Powerful, open-source search engine to increase content visibility.

Federated search
Near real-time indexing of all file formats (PDF, Word, images, Excel, videos etc.)
Out-of-the-box field facets
Dynamic facets
Relevance scoring and boosting
Customizable search queries

Forms management

Create forms that convert and share the data easily with your other apps.

One dashboard to manage all your forms
Library of ready-made, responsive form templates
Import/export form templates
Custom form builder
Drag-and-drop form fields
10+ default form fields
Form completion progress bars
Attach files to forms
Frontend and server side validators
Separated form data storage and structure
Import/export form data in JSON format to CSV and other applications
Plug and play components to set validation rules, build multi-step, multi-language, multi-conditional forms
Share form across several pages or sites
Integrated reporting and analytics – monitor form performance, set KPIs
Dynamic tables for data analysis

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